Support

Write to contact@nativetongue.io for anything: a question, a bug, a feature request, a billing problem, or a privacy request. We normally reply within a few business days. Support is available in English and Finnish.

Reporting a bug

It helps a great deal if you include:

• Which app and which version (shown in the app's About or Settings screen).
• Your operating system version, for example macOS 15.2 or iOS 18.3.
• What you did, what you expected, and what happened instead.
• A screenshot, if the problem is something you can see.

Please do not send passwords or API keys. We will never ask for them.

Common questions

Is Puhekieli available yet?

Puhekieli is in development and not yet on the App Store. Mail us if you want to be told when it ships.

How do I cancel a subscription?

Subscriptions bought through Apple are managed by Apple, not by us. Open Settings on your device, tap your name, then Subscriptions, and cancel there. Cancelling stops future renewals and leaves access in place until the end of the paid period.

How do I get a refund?

Purchases made through the App Store are refunded by Apple. Use reportaproblem.apple.com to request one. If Apple declines and you believe the charge was wrong, write to us and we will look into it.

How do I restore a purchase on a new device?

Sign in with the same Apple Account you bought with, then use the restore option in the app's settings.

What data do you hold about me, and how do I delete it?

See the privacy policy for what we hold and why. To ask for a copy or a deletion, mail contact@nativetongue.io from the address you contacted us with and say what you want done.

Is there a security contact?

Yes. Report suspected vulnerabilities to contact@nativetongue.io with "security" in the subject line. Please give us reasonable time to fix an issue before disclosing it publicly.